​
Booking and payment
1.Room Access:
Clients are responsible for providing room access at the scheduled setup time.
You may give the room number, hotel name, and either:
Meet us in person to let us in, or
Arrange access with hotel staff/front desk (with your name on the reservation).
2. Setup Time:
Setup usually takes 1 to 3 hours, depending on the package and add-ons.
Please schedule your setup time before your guest’s arrival to allow enough time for decorations.
3. Hotel Approval:
Clients must confirm with the hotel that decorations (balloons, fabric petals, fake candles, etc.) are allowed in the room.
We are not responsible if a hotel denies or removes decorations after setup.
4. Room Condition:
The room should be clean and ready for setup.
Please remove luggage, food, or personal items before we arrive if possible — this helps us work quickly and neatly.
5. After Setup:
Once setup is complete, you’ll receive photos or a text confirming that everything is ready.
Please handle decorations with care; Sueños & Decorations is not responsible for damages caused after completion (for example, popped balloons or melted items).
6. Next-Day Clean-Up Service (Optional)
Don’t worry about taking everything down — we’ve got it covered for just $15 !
We offer a next-day clean-up service so you can relax and enjoy the moment.
✨ This also helps us reuse certain items like LED lights, stands, or décor pieces for future events. Might also save you from an extra cleaning fee from your hotel
Set up & Access
Booking in Advance
All bookings must be made at least 4 days in advance to allow time for planning and materials.
Bookings made less than 4 days before the event will include a rush fee
🚨 RUSH FEE POLICY
Rush Fee (Last-Minute Bookings)
Bookings made less than 4 days before the event date are subject to a rush fee due to expedited planning and supply preparation.
Rush fees are as follows:
• 3–4 days notice: $35
• 1–2 days notice: $60
• Same-day or next-day bookings: $85
Rush fees are non-refundable and must be paid with the deposit to secure your date
Deposits
A 50% non-refundable deposit is required to secure your date and begin preparing your décor.
Dates are first come, first served — your booking is not confirmed until your deposit is received.
3. Remaining Balance
The remaining balance is due on or before the setup day.
If the full payment is not received, the booking may be canceled, and the deposit will be forfeited.
5. Confirmation
Once your deposit is received, we will send a confirmation message and or email with your event details.
Please double-check your date, time, and package to ensure everything is correct.
6. Outstanding Balances
If payment is not received by the scheduled setup day, SOL Y Mar Creations reserves the right to cancel the setup.
Additional items or last-minute changes must be paid in full before the setup begins
Travel Fee
Travel within 45 minutes of downtown Kc is FREE.
For locations outside the free travel zone, the following travel fees apply (one-way):
• 46–60 minutes: $45
• 61–75 minutes: $65
• 76–90 minutes: $80
• Over 90 minutes: Please inquire for a custom travel quote
Travel fees are based on drive time at the time of booking and must be paid with your deposit.